Estimated time of Arrival
One of the most misunderstood issue is the Estimated time of Arrival (ETA).
A customer naturally wants to know when they are going to receive their goods.
Every customer asks his Move Consultant the same question, “When will you deliver my shipment?”
IntlMOVE’s Move Consultants have strict instructions not to follow any wishful thinking, not to “shorten” the ETA in order to “close a sale”.
We go as far as instructing our Move Consultants that if a customer states that he will book with us if we can guarantee an unrealistic ETA he got from a competitor, to politely decline and walk away from the “sale”.
The ETA is not in our control.
This is covered in the Order for Service, see the relevant paragraph below.
The standard in the industry is approximately 10 weeks from the date the customer account is cleared.
And this also varies substantially, shorter for popular destinations and longer for other destinations.
Many times customers are counting the weeks from the pick up date, missing the point that if they delay their final payment for any reason what so ever, their goods can not leave the USA and be shipped overseas.
The ETA must be counted from the date the customer account is cleared and the shipment is released to be shipped.
Estimated Time of Arrival and Delivery (ETA)
Intlmove and its agents shall not be held liable for delay or additional cost caused by highway obstruction, any delay caused by breakdown or mechanical defects of vehicles or equipment, cancellation of service to or from port which will necessitate rerouting, nor shall Intlmove and its agents be bound to transport by any particular schedule, means, vehicle or otherwise than with reasonable dispatch. The Estimated Time of Arrival is not guaranteed; it is only an estimate based on compiling past experiences of shipping time from the date of cleared full payment at origin, and the required customs documents, if applicable. The learned ETA may be influenced by Intlmove and its agents for profit logistics planning, as well as, government agencies worldwide, their procedures and regulations (Customs, etc), strikes, or the unexpected such as natural disaster, or war conditions.
