From: suzin@statementchecker. [mailto:suzin@statementchecker]
Sent: Wednesday, May 16, 2012 4:18 PM
To: Gloria
Cc: info@nobelvanlines
Subject: RE: 12-05-004-15 Confirm Pick up Date
Importance: High

Hi Gloria,

The balance of the items was picked up today.  I received a telephone call from the crew in advance so I had plenty of time to get home and meet them at the house.   I would like to let you know that the professionalism of the moving crew that come to my home was 5 star.  They are a credit to both Intl Move and Nobel Van Lines.

Regards,

Suzin Tait

Gloria, David and Frank

The purpose of this letter is to thank you for going the extra mile with your company to please your customers. I was pleasantly surprised in my dealings with your team. I would have no doubt in doing business with you again.

Cordially

Eduardo & Monica D

You may use this as a referral

My stuff arrived from Miami. Yeeeeeeeeeeeehhhhh. All in one piece and excellent condition. I’m so happy.
Congrats to Gloria Comins Etzion at Int’l Move for a First Class Service. If you ever have to move call Gloria. They are affordable and wonderful.ble and wonderful.

gloria@intlmove.com
www.intlmove.com
Tel: 305-944-0400 x 301
Toll Free: 800-583-0010 x 301
Fax: 305-944-095

Hi Gloria

Thank you very much for being so helpful with organizing our move. We appreciate your patients. All of the other staffs we have been working with during our transition has been extremely helpful. Our 18 boxes got picked up by an extremely patient and friendly driver. We did not get our 30min phone call so we were not prepared at the curbside when the driver arrived. Thankfully the weather was good to us and so was our driver. He helped us with our boxes and waited patiently. Please pass our appreciation to everyone who’s helped us, even the driver. I have a copy of the dispatch paper which I will fax to you Monday. We will stay in contact and will definitly let you know when our move arrives in Australia.

Otherwise have a great weekend!

Thank you. Katherine

Rule 1- Avoid Overflow.
Don’t underestimate your shipment volume.  This is the number one mistake made by 30 percent of shippers. There are online tools that allow you to estimate the size of your shipment; always allow additional 15 percent to 25percent depending on the items you are shipping.  You will be charged according to the volume you actually ship, not according to the volume on your quote or order for service.

The quote is based on the volume you advised or what an on site estimator calculated according to what you have shown him. In both cases, no matter what you are told, you will be charged according to what was picked up. If what is picked up is a greater volume than what you advised or your on site estimator was shown by you, you will be billed for the extra volume.   If you advised and were quoted for 250 CFT, but your International Mover picked up 320 CFT, you will receive a bill for an Overflow of 320-250=70 CFT.

Rule 2 – Let the Professional do the packing.
Always order Full Packing (PBC). When you order a Full Packing (PBC) service your International Mover will do all of the Box Packing and Furniture Wrapping. This is your best choice and in the end, you will save time, money, and possible damage.

When you order a Full Packing service you can also get All Risk Marine Insurance, an option not available if you do your own packing.

Another disadvantage of doing your own packing, if it is not done properly, your shipment may be re-packed by the consolidation warehouse before shipping, and you may be charged for it.

Rule 3 – Know and comply with Customs Regulations.
Knowing the Customs Regulations is solely your responsibility. What you are allowed or have to pay depends on your specific case; you must check and know the Customs Regulations that apply to you.

Your destination country can change its Customs Regulations at any time; you must verify and comply with all current requirements.

Information provided by your International Mover is only a guide, and your International Mover will have a disclaimer protecting him if this information is outdated. You must get the updated Customs Regulations.

Rule 4– Keep in constant contact until your move is completed.
Don’t change your email address. This is a mistake made by too many shippers. You move to a new country and start using a new email address, forgetting that your International Mover and all of its agents are still using the email address you first provided. You must keep the email address used for your quote and contract.

You must check your email frequently; your International Mover and all of its agents will use this email address to communicate with you.

Rule 5 – Pay your bills when received.
Pay amount due upon receiving your bill. The movement of your shipment can’t be stopped. From start to finish, from Origin to Destination, your shipment will pass through terminals and agents.

Payment is due upon receiving a bill and your shipment will not move forward unless your account is cleared.

The contract amount should be paid in full prior to pick up; your shipment will not sail before your account is cleared and if you are charged additional fees, you must pay in full upon receiving your bill.

Your shipment will not proceed unless your account is cleared, so don’t hold back payment while disputing a charge. A fair International Mover will look into your claim, and if justified, you will receive a refund. If you hold back payment, your shipment may be put on hold and you will incur additional charges. Such additional charges due to your shipment being stopped may not be waived even if your claim was found to be justified.

Keeping these rules, and other information provided by your International Mover, will make the shipping of your household goods an easy, hassle free affair.

From: gwen allen [mailto:gwenp7@]
Sent: Tuesday, March 27, 2012 7:54 AM
To: Gloria
Subject: Re: 11-09-002-06 Shipping Schedule

THANKS GLORIA.  ITS BEEN A PLEASURE ,COULD NOT HAVE DONE IT WITHOUT YOU! I MOST CERTAINLY WILL REFER INTLMOVE TO ANYONE I KNOW.   GWEN

Jeremy and Ping
pxu@noble

I’m just writing to personally thank Gloria and Frank for their help with our move from Oklahoma to Britain.
We couldn’t have asked for more professional or personable service.
They took some of stress out of moving by guiding us through tricky things like palletising that we weren’t familiar with.
I’m sure without their guidance we would not have known that the palletised shipping volumes can be much larger than the actual volumes you calculate yourself.
This kind of information made really helped us plan and manage our move.
Thanks again guys!
Jeremy and Ping

From: carlos termine [mailto:carlos.termine@]
Sent: Thursday, November 03, 2011 7:23 PM
To: Gloria
Subject: 11-09-021-16

Absolutely, you have my authorization to do so, I always mean what I say.
You have been very helpful, detail oriented and promptly responsive, that really made this a pleasure to do business with you……….Thank you once again.

 Carlos Termine,

From: gibby143@aol.com [mailto:gibby143@]
Sent: Thursday, October 06, 2011 5:29 AM
To: frank@intlmove.com
Subject: Happy to annouce

HI Frank,

Happy to  announce my move eventually arrived, and all in perfect conditions, I am so thrilled to have my belongings at home. The two english guys that drove it from England where extremely nice and helpful and all went really well. 
Thank you for all your help once again and should I  send this to any other department please let me know. 
Hope all is well with you

Kind regards

Marion Negrette

Hello Bob
Apologies for the delay in thanking you for your very professional assistance and everything that you did for me, in making the experience with IntlMove, so very easy.  The pick-up went so smoothly, and the crew that you ordered in, were amazing! 
I am leaving for South Africa on Monday, would there be any chance that you may know, when my shipment will leave the USA, and when I could expect to receive it?  This would help in regards to me making a decision, as to when look for accommodation.
My email address remains unchanged.  I look forward to hearing from you.
Enjoy the rest of summer! 

Best regards
Janet