I would recommend your excellent service
From: Pablo Catalan [mailto:pablo.catalan@]
Sent: Wednesday, January 27, 2010 4:08 PM
To: Diana
Subject: Re: 09-12-007-11 — Your move has been delivered!!!
Hi Diana,
Today we received all our packages, and let me tell you they all arrived in well shape.
The service was wonderful, on time (actually weeks before the date Luis told me in the US), and we did not need to do much, just wait at our home door.
I would recommend your service to any acquaintance that might be planning to move out.
Luis was great, so please give my thanks to him, he did a great job, taking care of all the little details, and answering all our questions and requirements.
The only advice is to improve your tracking system. It was not easy to read through.
Overall. the service was excellent.
Best,
Pablo
09-12-007-11 From GA to Chile
Frank, the move went very smoothly.
From: Kala Davis [mailto:kala1125@]
Sent: Monday, January 18, 2010 10:22 PM
To: ‘Frank’
Subject: RE: Shipping items from the United States
Hi Frank,
I thought the move went very smoothly.
The movers were prompt and courteous.
My only complaint is that it took a little over 10 weeks to get there, but that was not really anyone’s fault.
Just having to deal with customs.
Kala Davis
09-04-008-10 Cypress TX to Camberly UK
IntlMOVE – International Movers
IntlMOVE is a leader in the Household Goods international shipping industry, serving its customers with professionalism, reliability efficiency and honesty.
Each month, thousands of customers contact IntlMOVE for their international shipping needs and their satisfaction is widely recognized through the numerous amounts of positive testimonials we receive.
IntlMOVE has grown at an exceptional rate over the past six years because of our commitment to providing our clients with exceptional service, that equates to a lot of happy clients!
At IntlMOVE, we know how important it is to trust an International Movers with your prized possessions.
IntlMOVE wants to earn your trust, which is why we invite you to come and check our operation.
If you cannot visit the facilities personally, we ask you to invite someone you trust to visit our warehouse.
IntlMOVE sets very high standards that are maintained by our well-trained staff.
We are proud of our unparalleled facilities and it is our pleasure to show you around so you can be sure your personal belongings are in good hands.
When choosing an international mover, it is important to consider price but that is only one piece to the puzzle.
Choosing an honest and reliable company who will give you the quality and service you deserve should be more important.
You want to choose a company that has the resources and expertise to coordinate a stress free move overseas.
IntlMOVE will communicate with you through email, which is the fastest and most efficient form of communication and give you details about the progress of your international shipment every step of the way.
Whether you need door-to-door or door-to-port service, IntlMOVE can help.
Door-to-door service includes picking up your belongings at your home, load them into a container, shipping your belongings overseas, customs clearing and delivering your items to your new home.
You will receive the same level of attention if you choose a door-to-port service, but you will have to take over the responsibility of customs clearance and delivery to your new home.
IntlMOVE handles less than container loads (LCL) and full container loads (FCL).
Our move consultants will guide you through the international moving process, which can oftentimes be confusing.
You will receive personalized attention from your move consultant who will manage your international move so you can relax and focus on getting settled into your new home.
IntlMOVE takes great pride in all of its interactions with clients, which is why we spend time and resources in making sure our staff is knowledgeable and detail oriented to give you the best service in the industry.
Your household goods and personal effects will be handled with the utmost care while in transit to the new overseas destination.
Creative marketing and fast-paced sales pitches might get your attention, but seeing is believing and after seeing our operations and meeting our staff, you will know that IntlMOVE is the right choice for handling your international move.
Thank you Gloria
From: Kerry Ramm [mailto:kerrygirl30@]
Sent: Sunday, December 27, 2009 12:58 PM
To: Gloria
Subject: RE: Shipping 08-11-003-17
| Hi Gloria, sorry for the delay, i have been busy and i neglected to thank you for the safe return of my stuff to the uk, so thank you!!! Plus i do have a question for you, i might need to ship back a couple more things, it will definately not be the volume i had before, but tooo heavy for me to send airmail Is there a limit to how much you can send???? as i know you cannot send anything via post office anymore by ship… could you please let me know as i may be doing buisness with you again LOL Thanks Gloria, hope youre having a merry christmas… Happy Holidays! kerry ramm
|
IntlMOVE Goes Green
IntlMOVE became a little greener last Friday! All of the energy guzzling metal halide lamps at IntlMOVE’s Miami consolidation warehouse have now been replaced with an energy efficient fluorescent lighting system.
At IntlMOVE our primary commitment is being the best International Movers in the business providing excellent customer service to our clients. However, the effects of climate change can no longer be ignored and IntlMOVE is committed to joining the ever growing list of environmentally and socially responsible companies that are taking steps (however big or small) to help preserve our planet. After all, what good is being able to move the world, if there is no world left to move?
We look forward to bringing you more green updates from IntlMOVE – Your International Movers
IntlMOVE Operation
IntlMOVE, Consolidation services.
IntlMOVE is a leading International Movers specializing in shipping household goods and personal effects from the USA overseas.
Over the last six years IntlMOVE has kept growing at an exceptional rate.
IntlMOVE warehouse provides consolidation services shipping less than container load (LCL) shipments in groupage containers.
Currently, IntlMOVE ships groupage containers to Europe, Australia, India and Panama and the list is growing.
These consolidation services are handled by IntlMOVE designated service departments:
IntlMOVE UK manages groupage containers and full container load (FCL) destined to the UK and Europe.
IntlMOVE Australia manages groupage containers and full container load (FCL) destined to Australia.
IntlMOVE India manages groupage containers and full container load (FCL) destined to India.
IntlMOVE Panama manages groupage containers and full container load (FCL) destined to Panama.
IntlMOVE, Come and see our operation.
IntlMOVE motto is “Come and see our Operation”, if you cannot, then ask someone whose opinion you trust, to visit our warehouse.
We are proud of the high standards of IntlMOVE operation and happy to show you around.
This is the safest way to choose your International Movers.
Price is important, but should never be the only criteria when choosing your International Movers.
Great web sites and professional “Internet Marketing” are a must in today’s marketing, some companies excel in these disciplines more than others, but the service you are going to get will come from the owners directors and the employees of the organization you hired.
Check them out! See them in their working place, nothing can help you judge and choose better.
IntlMOVE Your International Movers – Honesty and Integrity
IntlMOVE main asset is its dedicated, committed and well trained staff
We, at IntlMOVE, continuously invest time and resources in our employees
Our customers’ first contact is with IntlMOVE’s Move Consultants.
Each of IntlMOVE’s Move Consultants is a trained professional, following our company goal to serve our customers honestly and efficiently
IntlMOVE’s Move Consultants are trained to build a wide referral base in order to obtain half of his / her customers by way of referrals
Each satisfied customer eventually refers a friend or relative requiring the services of International Movers, and over the years, our Move Consultants build up a great number of satisfied customers providing a constant stream of customers requiring our services
We, at IntlMOVE, vigorously promote this attitude and goal, setting a target of “50% bookings from referrals” for our Move Consultants
We believe that promoting this approach and attitude, develops an unparalleled level of integrity and dedication to our customers needs and satisfaction
Our Move Consultants will not produce “half truth statements” in order to secure a sale:
• They will not under estimate the transit time for your shipment
• They will not provide “guarantees”, where such guarantees are not in their control
• They will not furnish an unrealistic rate in order to get an order
• They will not produce a misleading quote with small print allowing overcharging
Our Move Consultants will work with you honestly and with integrity
• They will provide you with the best price for shipping your household goods
• They will go the extra mile to fulfill your needs, including “rush pick ups”
• They will regretfully rather “lose” your order than provide you with misleading information regarding transit time and estimated time of arrival
We accept that we can not fully satisfy 100% of the thousands customers that contact us each month; but we sure try to, and we take great pride in achieving a high percentage of success, as represented in the constant flow of testimonials we receive
IntlMOVE – For honest, dedicated and professional International Moving Services
Moving to Vietnam
REQUIRED DOCUMENTS FOR MOVING TO VIETNAM
- Passport (original)
- Inventory (two copies, legible in English and detailed , PBO “Packed By Owner” not acceptable)
- For electronic items note the brand, model and serial number
- Loading sheet showing item numbers in each liftvan
- Copy of government work permit showing that the Customer’s company or organization is authorized to set up a company in Vietnam
- If the Customer does not have this government work permit, the shipment can not be cleared to enter the country
- Copy of airport Customs declaration retained by Customer’s last entry
- Letter authorizing Destination Agent to handle Customs clearance on Customer’s company letterhead
- Customers name as written on all packages and documents is the same as shown in his/her passport
CUSTOMS REGULATIONS
- Customer has to be in Vietnam for Customs clearance for both air and sea shipments, passport required for Customs clearance
- Customers are allowed only one air and one surface shipment
- Customs inspects 100% of all shipments
- All items must be “used”
DUTIABLE/RESTRICTED ITEMS
- Luxury goods, including TV’s, stereos, computers, radios, VCRs, cassette recorders, motorcycles, automobiles, tobacco, alcohol and foodstuff are heavily taxed
- Alcoholic beverages and tobacco products must be on inventory with exact number of bottles and type of alcohol and quantity of tobacco. If you wish to import alcohol it is advisable that it be less than two cases.
- Cultural items such as books, compact discs, video and cassette tapes, video recorders, computer discs, calendars and document files will be inspected by the Cultural Department (these items should be listed clearly on the packing list with the quantity of each item) or it is recommended the Customer bring CD’s, cassette tapes, and radio tapes as accompanied baggage
- The charge for inspecting these items are for the Customer’s account
- Medicine (must provide prescription)
- Electrical and electronic items are dutiable and note brand, model and serial number on inventory
- Telephones and fax machines require an Import License and must be registered in Vietnam
- Unauthorized use of these items can result in fines and confiscation
- Antiques brought into Vietnam should be photographed at origin and declared to Customs upon arrival to avoid any problems at time of export from Vietnam
PROHIBITED ITEMS
- Firearms and ammunition
- Narcotics
- Pornographic, cultural or politically sensitive material
- Radio transmitters
- Satellite dishes
- Any political or historical books about Vietnam
- Vietnamese Government will confiscate above items if imported
MOTOR VEHICLES
- All autos must be new (less than 100 km) and left-hand drive
- Motor vehicles for diplomatic/international organizations, and under terms of certain foreign investment licenses can be imported duty free. All others are subject to 150% duty, the value as assessed by customs officials
- Motorcycles are strictly limited to those of 125cc engine size or smaller
- An Import Permit is required
- Certificate of Registration
- Car papers
PETS
- Pets are duty-free
- Documents required:
- Rabies vaccination papers
- Health Certificate (not more than seven days old)
- Sanitary Certificate
- Letter authorizing Destination Agent to handle Customs clearance on Customer’s behalf
- Provide Destination Agent with the type of pet, name, breed, sex, color, size or weight and age of the animal
- There are currently no acceptable kennels for domestic pets in Vietnam, so plan pets’ arrival accordingly.
NOTE – customs regulations are subject to change at any time. The proceeding information is a brief summary of customs regulations applicable to household goods shipments to this destination and is being provided for general guidance to assist our Agents and Customers. Since such regulations are subject to change without notice, IntlMove, Inc. cannot be held liable for any costs, damage, delays, or other detrimental events resulting from non-compliance. Always double check with your local embassy or consulate.
Moving to Venezuela
REQUIRED DOCUMENTS FOR MOVING TO VENEZUELA
- Original Passport proving that the customer has been abroad for a continuous period of six months
- Customer must have a resident visa or transit visa stamped in his passport (must have one for import of household goods and one for importing of an auto)
- Work Permit
- “Certificado de Uso” (Certificate of Use) original in Spanish, obtained from the Venezuelan Consulate at origin
- Inventory in Spanish or English, consularized at origin (Do not show values!)
- Must be detailed and identify dutiable items
- Must state exact contents of all cartons (PBO – “packed by owner” and “miscellaneous” should be specified)
- Documentation is strongly enforced by customs officials. If one does not abide by the regulations, then high duties may result.Customs clearance takes approximately five to eight working days. Fines will apply when the customs entry is made later than five days after the arrival of the shipments. Documents should be sent by DHL or FedEx to arrive in Venezuela well in advance of vessel. This is important to avoid accrual of fines.Documentation for Diplomats
- Valid diplomatic passport showing entry stamp
- Original OBL or AWB
- Diplomatic exoneration issued by Ministry of Foreign Affairs
CUSTOMS REGULATIONS
- Shipments must arrive within six months of owner
- Used household goods and personal effects are duty-free provided they are used and have been in owner’s possession for a continuous period of six months
DUTIABLE/RESTRICTED ITEMS
- New items are dutiable – invoices required
- Only one of each type of electrical appliance allowed
- Alcoholic beverages (Import License required)
- Paper products such as paper towels, laundry, bathroom and kitchen supplies
PROHIBITED ITEMS
- All firearms and weapons (even if only ornamental) require a special license
- Ammunition
- Narcotics and drugs
- Inflammable chemical products, fungicides, fertilizers, etc.
- Pornographic materials
- Foodstuff
- New furniture
- Tobacco products
- Liquor of any amount
MOTOR VEHICLES
- Used autos are permitted duty-free provided:
- ONLY VENEZUELANS OR RETURNING RESIDENTS CAN BRING USED AUTOS INTO VENEZUELA
- TR3 and TR5 Visa bearers are not considered as residents and cannot import used autos
- Customer must have stayed abroad for at least one year prior to shipping auto
- Auto must have been owned and used by the customer for a minimum of at least 11 months in the country of origin
- Auto must be the used personal property of the owner and be registered in his name by the authorities in the country of origin
- One auto imported per customer and valued under US$20,000. If over $20,000 duties assessed approximately 35% of CIF value.
- Used auto must be one that is produced or assembled in Venezuela
- New autos are dutiable and must be imported the same year the auto was manufactured
- The auto odometer must not read more than 100 miles
- Owners of new autos being imported must be returning Venezuelan citizens or must hold a visa to reside in Venezuela
- Customer must be at least 18 years old
- Documents required:
- Residence Visa for owner
- Passport
- Certificate of Ownership
- Original commercial invoice and registration title stamped by Venezuelan Consulate in country of origin
- Purchase Invoice (original), Title and Registration, legalized by the Venezuelan Consulate (Title must be issued in the country of origin and must have been issued at least 11 months)
- Certificate of Use, legalized by the Venezuelan Consulate, stating vehicle has been in the Customer’s possession for no less than 11 months
- Customer must be present at port with his current drivers license in order to have auto released.
- Failure to comply with any of the above will result in fines levied by port authorities or government offices payable by the Customer.
- Please request latest regulations for autos and motorcycles from the destination agent before shipping.
PETS
- Subject to quarantine
- Non-domestic pets require a Government License and Permit from the Department of Agriculture
- Documents required:
- Proof of Inoculation
- Health Certificate
- Owner’s Passport
- Customs Form
OTHER INFORMATION
- Strikes and delays with customs are frequent.
- Theft is common so airfreight shipments should be sent in secure wood crates.
- A copy of the original bill of lading must reach the destination agent three working days before the arrival of the vessel so that the containers may be transferred from the docks to a private bonded warehouse for customs inspection at no extra cost to the shipper or the carrier.
NOTE – customs regulations are subject to change at any time. The proceeding information is a brief summary of customs regulations applicable to household goods shipments to this destination and is being provided for general guidance to assist our Agents and Customers. Since such regulations are subject to change without notice, IntlMove, Inc. cannot be held liable for any costs, damage, delays, or other detrimental events resulting from non-compliance. Always double check with your local embassy or consulate.
Moving to Uruguay
REQUIRED DOCUMENTS FOR MOVING TO URUGUAY
- Itemized inventory in Spanish, legalized by the Uruguayan Consulate at origin
- Foreigners require a resident visa issued by the Uruguayan Consulate at origin, stamped in the Customer’s passport, or a Certificate of Permanent Residence granted by the Migration Office in Uruguay
- If above documents are not provided, and Customer is not a permanent resident in Uruguay, Customer will have to deposit a bank guarantee letter, the value of the shipment in cash, or provide a guarantee from his employer. The guarantee is to be returned once the shipment leaves the country or the Customer has obtained a permanent residence.
- A Certificate of Residence, issued by the consulate at origin, stating that the Customer has lived abroad for a minimum period of two years is required for returning Uruguayan citizens
- Bank guarantee letter
CUSTOMS REGULATIONS
- Shipments must arrive within 90 days of Customer
- Used household goods and personal effects, showing evidence of use, may be duty-free, if owner has lived abroad and owned the items for at least two years, and Customer has a permanent residence
- Non permanent residents may be required to make bank guarantee deposit, refundable when shipment leaves country
DUTIABLE/RESTRICTED ITEMS
- New household goods subject to duties and value added tax
- Electrical appliances
- Only one of each allowed, except for TV sets
- Bicycles allowed only as part of a household goods shipment
- Works of art and antiques
- Alcohol and tobacco products
- Food
- Jewelry and coins
- Wedding gifts require packing list and a visaed marriage certificate
- Inherited goods require packing list, visaed proof of estate of inheritance, and visaed Death Certificate
PROHIBITED ITEMS
- Weapons and ammunition (only sport guns allowed) permit from Ministry of Defense required
- New electrical appliances
- Drugs
- Plants need a Health Certificate
- Pornographic or subversive materials
MOTOR VEHICLES
- New cars are dutiable
- Returning Uruguayan citizens are permitted to import used cars provided they comply with the following requirements:
- Owner of the auto must have lived abroad for a minimum of three years
- Auto must have been in the owner’s name for a minimum of three years
- Owner must apply for authorization from the Ministry of Finance before Customs clearance can begin
- Foreigners are not allowed to import used autos
- Documents required:
- Commercial Invoice (original)
- Car title or Certificate of Register or Matriculation
- IMPORTANT: These documents must be legalized by Uruguayan Consulate at origin. An official translation of document into Spanish will also be required (which must be obtained in Uruguay).
PETS
- Health and Vaccination Certificates required
NOTE – customs regulations are subject to change at any time. The proceeding information is a brief summary of customs regulations applicable to household goods shipments to this destination and is being provided for general guidance to assist our Agents and Customers. Since such regulations are subject to change without notice, IntlMove, Inc. cannot be held liable for any costs, damage, delays, or other detrimental events resulting from non-compliance. Always double check with your local embassy or consulate.
