Att: Operation Department
I just wanted to write you regarding Luis Barrios, who has been handling my specific delivery from Los Angeles to Hong Kong. I wanted to point out his hard work and time spent on our delivery to ensure my satisfaction with the delivery. In every step of the process, Luis has informed me exactly what has been happening, and what is needed from me.
For example, when I was charged extra for the additional unexpected weight, Luis researched every possibility to make sure the charges were valid and correct. He also took time to research the charges from my bill after I contacted him.
Another example is when we were charged a $500 late fee. Luis understood my situation (I was traveling at the time) and fought to get the charges waived. I understand that it took a lot of his time and energy and I am extremely appreciative of his work to get the charges waived.
So I am glad and thankful that Luis has been the one who has handled my delivery and he has made my experience with IntlMove a good one.

Sincerely
Gary Chan

• Photocopy of Customer’s Passport picture page
• Authorization Letter from Customer for Destination Agent to handle Customs clearance (provided by Destination Agent.)

CUSTOMS REGULATIONS

• Customer is allowed to declare one air shipment and one surface shipment imported into the People’s Republic of China within six months of the shipper’s approved import procedures.
  • Any declaration after the two allowed are admitted full duty
• All air shipments are physically inspected
• Surface shipments are physically inspected at random

DUTIABLE/RESTRICTED ITEMS

• Alcohol and tobacco products and perfume are subject to duties
• Feathers, furs, skins, tusks, ivory and certain agriculture products require Exporting Country’s License, Certificate of Origin, and an Import License, and are subject to inspection by the Agriculture and Fisheries Department
• Pesticides and radioactive substances

PROHIBITED ITEMS

• Narcotic drugs/medications (import permitted with copy of prescription)
• Plants, trees, vegetables (a Phytosanitary Certificate and Import License is required)
• Uncooked meat/poultry
• Pornographic or politically subversive material
• Weapons, ammunition, fireworks, explosives and clasp-knives are subject to import license and police control

MOTOR VEHICLES

• Only right-hand drive vehicles are permitted (driving is on the left)
• Certain models are not accepted (must contact Transport Department for further details)
• Very high duty and taxes
• Vehicle must be owned by customer for more than 6 months
• Documents required:
  • Bill of Sale/Original Purchase Invoice
  • Export License in origin country stating engine and chassis number
  • Registration Certificate showing the dimensions
  • Deregistration Certificate
  • Passport
  • Hong Kong Insurance Certificate
  • Driver’s license
  • Authorization letter for Destination Agent to handle Customs clearance
  • Full Exhaust Emission Test Certificate (should be obtained prior to departure from origin)
• They must be reported to Transport Department within 14 days of arrival in Hong Kong Transport Department
  Licensing Division
  3/FL., United Centre

PETS

• Quarantine may be required depending on the type of animal and the country of origin
• Documents required:
  • Health Certificate cannot be more than 14 days old and must be endorsed by a Government approved Veterinarian
  • Rabies Vaccination must be administered at least 30 days before departure, but not more than six months before departure
  • Import Permit issued by the Department of Agriculture and Fisheries and valid for 30 days from date of issue
  • Both a Residence Certificate as well as an additional International Health Certificate must be prepared and must be endorsed by the USDA/APHIS/VS

Special permits must be obtained in advance for the importation of animals and birds. Quarantine periods vary according to the animal’s country of origin. Application forms for the permits may be obtained from:

The Agriculture and Fisheries Department
12th Floor, Canton Road Government Offices
393 Canton Road
Kowloon, Hong Kong
Tel: 852-733-2235

NOTE – Customs regulations are subject to change at any time. The proceeding information is a brief summary of customs regulations applicable to household goods shipments to this destination and is being provided for general guidance to assist our Agents and Customers. Since such regulations are subject to change without notice, IntlMove cannot be held liable for any costs, damage, delays, or other detrimental events resulting from non-compliance. Always double check with your local embassy or consulate.