Ruben: It was handled in the best professional way
moving to peru, shipping to peru, household goods to peru
Lima, January 23 2009
Intlmove
Attention to: David Operations Dept.
RE: 08-11-033-28
It is my pleasure to write this letter regarding my case with your company and after some back and for and also some misunderstanding it was handled in the best professional way it could be done by your employee Eric Polacek since day one when I got in touch with Eric I knew I’ll get some results because I’ve been working in as Tech Support agent over there in Denver for almost 9 years and I know how to deal with customers and in any interaction try to do the best and get a better quality experience and that’s what I got from Eric not just took control of my case he was a great listener and understood my frustration at some point but again I’m glad he took ownership about the whole situation and for sure made me feel confident that my moving case everything in place and give me any update regarding further steps that may need to be done.
I hope your company keep employees like Eric he is a such a good one and it would great he could be recognized for an EXCELENT JOB.
Best regards, RUBEN M.
SALAMANCA DE MONTERRICO, LIMA-PERU
